Frequently Asked Questions

Frequently Asked Questions

Are offsite backups really that important?

Absolutely. In today’s high-tech age, a single hardware failure, act of nature, or malicious attack can wipe out all of your electronic data in one fell swoop. Restoring a hard drive can easily cost several thousand dollars, and there is no guarantee that your critical information can be retrieved. With U.S. businesses losing $12 billion each year to data loss, you can not afford to let yours go unprotected. By backing up your data to an offsite location, you will be able to initiate the restore process in just minutes from any computer with an Internet connection.


What files should I back up?

Any type of data can be backed up, including emails, documents, spreadsheets, and application data. To ensure that you do not miss anything, you can back up the entire hard drive for each PC. It is a good idea to make a list of all applications you use on a regular basis and then make sure they are included in your backup.


Should I use an automated or manual backup?

Although manual backups used to be the most common type, they are quickly becoming obsolete in favor of more reliable solutions. With automated backups, there is no chance of backups getting skipped due to forgetfulness or human error. Automating the process also results in less costs and quicker completion.


Can I decide when the backup will run?

Absolutely. You will have full control over the schedule of your offsite backup. You can choose to run it every night, every weeknight, or even multiple times per day. Once your schedule is in place, the backups will run automatically with no interruption to your business.


How long does a backup take?

While you may have heard horror stories of nightly tape backups that take 8 hours or more, these are quickly becoming the exception to the rule. At The Data Backup, we use incremental backups, which expedites the process by transmitting only data that has been added or changed since the last backup. The initial backup may take a little longer because all files are transmitted to our data centers, but subsequent backups can be completed in just minutes. However, it is important to note that actual backup times are dependent on the speed of your Internet connection, the memory and processing power of your computer, the volume of network traffic, and the operating system you are using.


In the event of a system failure or disaster, how do I restore my data?

Our backup software allows you to access your data immediately from any computer with an Internet connection. You can then copy your files to a safe location.


How secure are your offsite backups?

Very. All data is compressed and encrypted before transmission. Only authorized users who pass our rigorous authentication process will have access to your data. We use the same state-of-the-art security technologies used by banks nationwide to protect your mission-critical information. Compare this to most tape drive backups, which provide little to no security.


What do I do if I lose my password?

Contact one of our support technicians, who can guide you through the process of retrieving your password.


Can I try your service before committing?

Yes! We offer risk-free, no-obligation trials to our offsite data backup service. Simply give it a try for 30 days—if you are not delighted at the end of your trial period, you will be charged nothing.


The Data Backup
1025 Brevard Rd Suite 8
Asheville, NC 28806

Phone (828) 667-4626